Refund and Returns Policy

At ProfNootrop, we are committed to ensuring that our customers have a seamless and worry-free shopping experience. Your satisfaction is our top priority, and we understand how important it is for your order to arrive on time and in perfect condition. To give you complete peace of mind, we offer a comprehensive Returns and Refunds Policy that covers all potential issues that might arise with your shipment.

Our Guarantee

If your parcel encounters any of the following issues, we will gladly offer you a choice between a reshipment or a full refund:

Lost Packages: If your order is marked as lost or untraceable by the carrier, we guarantee a replacement shipment or a full refund.
Stuck in Transit: If your package has not moved or shown any updates for more than 15 days, we consider it stuck in transit and will offer to reship your order or provide a full refund.
Seized by Customs: In the rare event that your parcel is seized by customs, we will reship the order to you at no additional cost or issue a full refund to ensure you’re not left out of pocket.

Conditions for Reshipments and Refunds

To process your reshipment or refund quickly, please keep in mind the following:

Timely Notification: We request that you contact our support team within 30 days of the estimated delivery date to inform us of any issues with your order.
Accurate Information: Please provide us with the correct shipping address when placing your order. We are not responsible for orders lost due to incorrect or incomplete addresses provided by the customer.
Single Reshipment: In cases of reshipment due to a lost or stuck parcel, we will send a replacement one time only. If issues persist after the reshipment, we will consider further options on a case-by-case basis.

Refund Process

If you choose a refund instead of a reshipment, we will process the refund as quickly as possible:

Refunds will be issued to the original payment method used at the time of purchase.
Please allow up to 7 business days for the refund to be reflected in your account, depending on your bank or payment provider’s processing times.

How to Contact Us

Our support team is here to help with any questions or concerns you may have about your order. If you need to request a reshipment or a refund, please reach out to us at info@profnootrop.com with your order number and details of the issue.

At ProfNootrop, we value your trust and aim to provide you with the best possible experience. Thank you for choosing us, and rest assured, we’re here to support you every step of the way.